Forum Discussion

Robert Styles's avatar
Robert Styles
Copper Contributor
Jul 12, 2017

Surface Hub Sign on with Okta - fail

We are using Okta for sign in to our environment. We've just gotten our first Surface Hub and it's all configured and updated to current 1703 version. The problem is that when we try to have a user s...
Jon Calutan's avatar
Jon Calutan
Copper Contributor
Jul 16, 2017
I have a case open with MS Support and they have advise to connect the hub on a mobile hotspot and it worked with Okta. As a workaround, we could connect the hub on a VLAN with external access so that it connects as it did on the mobile hotspot.
  • Robert Styles's avatar
    Robert Styles
    Copper Contributor
    Jul 17, 2017

    Yes, we've discovered that works, I'm wondering if it's something to do with our internal Okta server not set up for HTTPS authentication. I have the same problem with my non domain joind windows 10 pc and the word/excel/ppt apps.

    • TheCleaner's avatar
      TheCleaner
      Copper Contributor
      Jan 08, 2018

       Yes, we ran into the same issue with both the Surface Hub and internal Win10 users.

       

      https://support.okta.com/help/Documentation/Knowledge_Article/Troubleshooting_Known_Issues/Cannot-sign-into-an-Office-2016-application-on-Windows-10

       

      It's a known issue and easily remedied changing your IWA server(s) to HTTPS/SSL.

      • Steve Parankewich's avatar
        Steve Parankewich
        Copper Contributor
        Jan 23, 2018

        What is the new user experience? Are you double prompted for creds when you sign in? Once with a Windows Auth grey box followed by an OKTA sign in web page?

    • Jan-Peter Beekman's avatar
      Jan-Peter Beekman
      Copper Contributor
      Aug 15, 2017

      We had to make some registry settings for the Okta authentication to work internally (EnableAdal = 1 ao) I'm trying to find out how to make those settings on the SurfaceHub 

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