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Damon Tyler's avatar
Damon Tyler
Copper Contributor
Jan 25, 2019

Surface Hub Reverts to Skype Mode

Hello,   We have three Surface Hubs that we have provisioned via Intune to be in Teams Mode only.  A lot of times in the morning when someone first uses a hub it has reverted back to Skype Mode and...
Cyrille_D's avatar
Cyrille_D
Copper Contributor
Oct 09, 2020
Sure, I have a ticket opened at Microsoft (premier support) since few days regarding this issue and still waiting for a feedback...
yoabar's avatar
yoabar
Icon for Microsoft rankMicrosoft
Oct 09, 2020
This behavior can be observed when Teams is trying to connect to Office 365 but unable to do so. You'll usually see this when the device wakes up from sleep if getting back on the network is slower than the Teams app attempt to sign in.
To work around this behavior, you can switch to Teams Mode 2, or update to the Windows 10 Team 2020 Update where this behavior doesn't exist.
  • Cyrille_D's avatar
    Cyrille_D
    Copper Contributor
    Oct 09, 2020
    Thank you for the update, we'll probably switch to mode 2 if the problem doesn't exists in this mode.
    • halbp's avatar
      halbp
      Copper Contributor
      Oct 09, 2020

      Cyrille_D we have the issue in mode 2

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