Forum Discussion
Surface Hub Reverts to Skype Mode
Hello, We have three Surface Hubs that we have provisioned via Intune to be in Teams Mode only. A lot of times in the morning when someone first uses a hub it has reverted back to Skype Mode and...
Cyrille_D we had another one do this, and going into Apps Teams was greyed out, and clicking on it said it had to be reset (which did nothing). We just uninstalled it and reinstalled and that fixed it. This happened in the CEO's office, so to say he was unimpressed that the one thing the Hub is supposed to do well (Teams) didn't work is an understatement.
Considering how much these things cost, they should be far more reliable.
Sure, I have a ticket opened at Microsoft (premier support) since few days regarding this issue and still waiting for a feedback...
- yoabar
Microsoft
This behavior can be observed when Teams is trying to connect to Office 365 but unable to do so. You'll usually see this when the device wakes up from sleep if getting back on the network is slower than the Teams app attempt to sign in.
To work around this behavior, you can switch to Teams Mode 2, or update to the Windows 10 Team 2020 Update where this behavior doesn't exist.
