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Damon Tyler's avatar
Damon Tyler
Copper Contributor
Jan 25, 2019

Surface Hub Reverts to Skype Mode

Hello,   We have three Surface Hubs that we have provisioned via Intune to be in Teams Mode only.  A lot of times in the morning when someone first uses a hub it has reverted back to Skype Mode and...
Cyrille_D's avatar
Cyrille_D
Copper Contributor
Oct 09, 2020

Hi,

 

Same issue here. We have 30 Surface Hub 2s and randomly, some Surface Hubs revert back to Skype. Sometimes we can fix it by just rebooting the device, sometimes not. Our Surface Hubs are all managed in Intune, On premise AD joined, Teams preferred mode and connected to the network by Wifi WPA2 enterprise. We are running these hubs since few month and we never had this issue before around the 28th september.

 

I can see this in the event viewer :

 

Activation of application Microsoft.MicrosoftTeamsforSurfaceHub_8wekyb3d8bbwe!Teams failed with error: -2147009284 See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

and in the TWinUI/Operational log :

 

Microsoft.MicrosoftTeamsforSurfaceHub_8wekyb3d8bbwe!Teams for the Windows.Launch contract failed with The deployment operation failed because the specified application needs to be registered first..

 

Activation for Microsoft.MicrosoftTeamsforSurfaceHub_8wekyb3d8bbwe!Teams failed. Error code: The operation completed successfully.. Activation phase: -2147009265

 

Best regards,

 

Cyrille

 

  • halbp's avatar
    halbp
    Brass Contributor
    Oct 09, 2020

    Cyrille_D we had another one do this, and going into Apps Teams was greyed out, and clicking on it said it had to be reset (which did nothing). We just uninstalled it and reinstalled and that fixed it. This happened in the CEO's office, so to say he was unimpressed that the one thing the Hub is supposed to do well (Teams) didn't work is an understatement.

    Considering how much these things cost, they should be far more reliable.

    • Cyrille_D's avatar
      Cyrille_D
      Copper Contributor
      Oct 09, 2020
      Sure, I have a ticket opened at Microsoft (premier support) since few days regarding this issue and still waiting for a feedback...
      • yoabar's avatar
        yoabar
        Icon for Microsoft rankMicrosoft
        Oct 09, 2020
        This behavior can be observed when Teams is trying to connect to Office 365 but unable to do so. You'll usually see this when the device wakes up from sleep if getting back on the network is slower than the Teams app attempt to sign in.
        To work around this behavior, you can switch to Teams Mode 2, or update to the Windows 10 Team 2020 Update where this behavior doesn't exist.

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