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Daniel Hudson's avatar
Daniel Hudson
Iron Contributor
Mar 10, 2018
Solved

Surface Hub not updating in Microsoft Intune

I've also x-post this to the Intune community too here, but thought I'd also post here.   Is anyone using Microsoft Intune to manage their Surface Hubs, and have any of you had any issues since t...
  • Daniel Hudson's avatar
    Daniel Hudson
    Apr 27, 2018
    Hi Stefan

    So it turned out, for us at least, that the cause was applying our Windows 10 device compliance policy to the Surface Hubs. Supposedly Intune can't currently process the compliance requirements, and it in turn causes Intune to stop processing the Surface Hub hardware inventory properly, or applying configurations to the device.

    I was told last week to expect an imminent update into Intune to support user-less devices, Such as Surface Hub, with compliance policies... and lo and behold it has appeared in this week's update in What's New!

    https://docs.microsoft.com/en-gb/intune/whats-new

    Thanks
    D
Mik Kay's avatar
Mik Kay
Copper Contributor
Mar 27, 2018

Yes I'm definitely seeing something similar on the hubs I've enrolled in intunes.

They are getting quality updates but not feature updates.

 

How do you see the extended version of the Surface Hub? build 15063.xxxx

 

 

  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Mar 27, 2018

    Hi Mik

     

    Attached is just a small snip of the 35+ Surface Hubs we have enrolled with Intune. As you can see, some aren't reporting anything, some are incorrectly reporting compliance status, and one is still showing it's on the January CU (15063.909) rather than the March CU (15063.966) when I know it has it installed. Also, as you can see, they've all checked in within the last 10 hours.

     

    I'm now seeing most of them receiving a Default Device Compliance Policy which I haven't created/set, suggesting something is up with these in Intune in a big way right now...

     

    D

    • Stefan Nordkamp's avatar
      Stefan Nordkamp
      Copper Contributor
      Apr 26, 2018

      Daniel HudsonDo you have an update on this issue with Microsoft Support? 

      Looks like we are experiencingthe same issue. 

       

      Looking forward to hear from you.

      • Daniel Hudson's avatar
        Daniel Hudson
        Iron Contributor
        Apr 27, 2018
        Hi Stefan

        So it turned out, for us at least, that the cause was applying our Windows 10 device compliance policy to the Surface Hubs. Supposedly Intune can't currently process the compliance requirements, and it in turn causes Intune to stop processing the Surface Hub hardware inventory properly, or applying configurations to the device.

        I was told last week to expect an imminent update into Intune to support user-less devices, Such as Surface Hub, with compliance policies... and lo and behold it has appeared in this week's update in What's New!

        https://docs.microsoft.com/en-gb/intune/whats-new

        Thanks
        D

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