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Andrea Petroni's avatar
Andrea Petroni
Copper Contributor
Jul 20, 2017

surface hub no boot device error

good morning, my surface hub 55 at startup msg "no bootable device or not present"

hd ssd is online but not start

recovery procedure 3 on/off does not work

3 Replies

  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Jun 06, 2018

    Hi Andrea Petroni and 環邑 Tommy -

     

    For an error like this, if you can't get into the recovery partition (which is unlikely given the error message) then you should first and foremost try the Surface Hub Recovery Tool.

     

    You can find instructions here and the tool can be downloaded from here. Note that this will ONLY work on the OEM SSDs that come with the Surface Hub.

     

    If this doesn't work, then you'll need to raise a support ticket with Microsoft using Surface Hub support here.

     

    Thanks

    Dan

    • Jon Calutan's avatar
      Jon Calutan
      Brass Contributor
      Jun 28, 2018

      same issue with my customer's hub, reset the hub by cloning the SSD using the GOLD Image

      OOB setup completed successfully but if the hub is idle for 10-15mins it goes blue screen, restarted the hub and tried to get the support logs and goes blue screen immediately

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       


      escalated the case to Microsoft Support and they will just send a new SSD drive, hopefully it will fix the issue (finger crossed)

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