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Surface hub msg " no bootable device. please, add bootable media and reboot"
Good day to all Kindly advice, After Surface hub updates installed and restart, surface not booting with display error massage “no bootable device. Please, add bootable media and reboot” I followed...
- Hi Imran
You need to be certain you are using one of the exact cables specified. We ordered what we thought was the right cable but was shipped a slightly different model. Turns out that, while the tool says the SSD is imaged correctly, it wasn't. New cable, confirmed the model number, SSD imaged fine after.
D
cezarcretu
Microsoft
MicrosoftHello Imran_Awan ,
No bootable device means that the SSD is not being detected, the boot partition is missing or the SSD is damaged.
You can perform a cloud restore from the Surface Hub given that it's connected by ethernet and not behind a proxy.
If this is not possible, you can reimage the SSD with the Surface Hub Recovery Tool. Please read the article carefully and make sure you have the correct cable or this might fail.
You can also open a support case from here.
Thank you,
Cezar
Thanks for your answer cezarcretu i have used Surface Hub Recovery Tool
After using that tool i am getting this erorr message " no bootable device. please, add bootable media and reboot"
Any other way i can get this resolved... or i have to log a call with Microsoft... If i di ... Would you know how long it takes for Microsoft to ship a new SSD
Many Thanks
Imran
- Hi Imran
You need to be certain you are using one of the exact cables specified. We ordered what we thought was the right cable but was shipped a slightly different model. Turns out that, while the tool says the SSD is imaged correctly, it wasn't. New cable, confirmed the model number, SSD imaged fine after.
DIt has been a few months since I had this issue - but was able to resolve this. Ultimately the provided recovery tool DID work, although the 1st attempt while indicating it was successful - gave me the same messages you are reporting. I tried it again from a second computer and that time it was successful.
- cezarcretu
