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Mohammad Zeitoun's avatar
Mohammad Zeitoun
Copper Contributor
Sep 12, 2018
Solved

Surface hub msg " no bootable device. please, add bootable media and reboot"

Good day to all Kindly advice, After Surface hub updates installed and restart, surface not booting with display error massage “no bootable device. Please, add bootable media and reboot” I followed...
  • Daniel Hudson's avatar
    Daniel Hudson
    Feb 19, 2019
    Hi Imran

    You need to be certain you are using one of the exact cables specified. We ordered what we thought was the right cable but was shipped a slightly different model. Turns out that, while the tool says the SSD is imaged correctly, it wasn't. New cable, confirmed the model number, SSD imaged fine after.

    D
Imran_Awan's avatar
Imran_Awan
Copper Contributor
Feb 18, 2019
Hi Mohammad,

Have you had a chance to make it boot. Please need your help. How did you get around making it boot. I am facing same issue and it's driving me crazy
  • Mohammad Zeitoun's avatar
    Mohammad Zeitoun
    Copper Contributor
    Feb 19, 2019

    yes , dear I worked with  me . the first thing to do  to follow what Microsoft tools suggested , and first thing to do is to buy  this cable

    https://www.ebay.com/itm/Startech-com-USB-3-1-Gen-2-Adapter-Cable-USB312SAT3CB/223297244957?epid=14011378527&hash=item33fd8d8f1d:g:TKIAAOSwH1pcIRiR:rk:1:pf:0

     

    don't try with another , when you buy it

    follow this

    https://docs.microsoft.com/en-gb/surface-hub/surface-hub-recovery-tool

     

  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Feb 19, 2019

    Hello Imran_Awan ,

     

    No bootable device means that the SSD is not being detected, the boot partition is missing or the SSD is damaged.

    You can perform a cloud restore from the Surface Hub given that it's connected by ethernet and not behind a proxy.

    If this is not possible, you can reimage the SSD with the Surface Hub Recovery Tool. Please read the article carefully and make sure you have the correct cable or this might fail.

    You can also open a support case from here. 

     

    Thank you,

    Cezar

    • Imran_Awan's avatar
      Imran_Awan
      Copper Contributor
      Feb 19, 2019

      Thanks for your answer cezarcretu i have used  https://docs.microsoft.com/en-us/surface-hub/surface-hub-recovery-tool

       

      After using that tool i am getting this erorr message " no bootable device. please, add bootable media and reboot"

       

      Any other way i can get this resolved... or i have to log a call with Microsoft... If i di ... Would you know how long it takes for Microsoft to ship a new SSD 

       

      Many Thanks

      Imran

      • Daniel Hudson's avatar
        Daniel Hudson
        Iron Contributor
        Feb 19, 2019
        Hi Imran

        You need to be certain you are using one of the exact cables specified. We ordered what we thought was the right cable but was shipped a slightly different model. Turns out that, while the tool says the SSD is imaged correctly, it wasn't. New cable, confirmed the model number, SSD imaged fine after.

        D

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