Forum Discussion

Iron Contributor

Jun 06, 2017

Surface Hub Creators Edition - error retrieving scheduled meetings

I just installed Creators Edition. When I sign in with my credentials I'm getting a message "There was an error retrieving your scheduled meetings.". I can see my recent files, and the Surface Hub ...

Mobeen Chaudry

Copper Contributor

Aug 15, 2017

After contacting Microsoft, they have made me aware that this is a known bug and a update to resolve this should be expected by mid-September.

There is a workaround that involves changing the language setting to US English from UK English. I have tested this and can confirm this works.

This can be changed by going to Settings -> Time and Language -> Region and language. Underneath Language delete UK English and add US English.

Loryan Strant

MVP

Aug 16, 2017

I can confirm this fixes the issue.
My Hub was set to English (Australian), and I found that setting "English (US)" as the default language followed by a reboot got it working.
Although I didn't need to remove English (Australian).

David Phillips
Iron Contributor
Aug 16, 2017
Are your mailboxes hosted in Exchange on premise or in Exchange Online?
- Loryan Strant
  MVP
  Aug 16, 2017
  All mailboxes are in Exchange Online.
- Ralph Bachofen
  Copper Contributor
  Aug 16, 2017
  Hi David
  
  We have Exchange Online (O365 E3 Plan) and a local Lync2010 enviroment. at the moment we are upgrading our Lync (ISDN) to S4B (SIP Trunk). so we hope we can use then all the functionality for conference meeting.
  
  The system language of our board are german (swiss german).
  - David Phillips
    Iron Contributor
    Aug 16, 2017
    Ok thanks. I just wanted to be sure of what this fixed. The issue with on premise meetings not showing after someone logs in still exists.