Forum Discussion

Copper Contributor

Apr 09, 2019

Solved

Surface Hub Background not changing

Hi, We have multiple surface hubs on location which we configure via Intune. We have a device configuration policy that contains the url to the background. The background is a .png shared via...

cezarcretu
Apr 10, 2019
Dennis_Kip

That's correct, you will not be able to change the background again for the time being.

In regards to the failed deployments, we will need to look into the Hub logs to see. You can open a new case here

Thanks,

Cezar

cezarcretu

Microsoft

Apr 10, 2019

Hello Dennis_Kip

There is a known issue where the background will only be applied once. So this means that if you need to replace the background, it will not work. Can you confirm if this is the case or just the first instance?

Thank you,

Cezar

Dennis_Kip
Copper Contributor
Apr 10, 2019
cezarcretu

Thanks for the fast reply.

Thing is, when pushing the policy, almost all hubs do change their background.
It was the first time we pushed the background policy.

Except for some, 3 or so hubs, they did not change their background.
According to Intune, the deployment status of the policy on all hubs is: 'Succeeded'.

I'm curious why these are an exception, while they have received the policy.

Also:
If i'm getting it right with the known issue, if I want to change the background again, it will not work?
Only thing we can do is set the policy, then reset the hubs?
- cezarcretu
  Microsoft
  Apr 10, 2019
  Dennis_Kip
  
  That's correct, you will not be able to change the background again for the time being.
  
  In regards to the failed deployments, we will need to look into the Hub logs to see. You can open a new case here
  
  Thanks,
  
  Cezar