Forum Discussion
SUrface Hub 3 will not Auto zoom or use intelli frame
Hello, I would love to know if any other Surface Hub 3 users are experiencing the same issue on there device. We've recently acquired a new Surface Hub 3, but we're encountering an issue with...
Same issue! Did you get a fix? In our case it is a 2S that has been upgraded to Teams Rooms experience. Worked before the upgrade.
Nick
- Nope!
We never managed to get the smart camera to auto Zoom,
I was in touch with MS support but was basically told after much back and forth and many repeat questions where I supplied the same info multiple times that this is the expected behavior of the device.I bought this smart camera because it looked like it would work well with our setup - Surface Hub 2s updated to Teams Room. It does not work, and there is no indication anywhere of compatibility issues. If I exit the Teams Room app into Windows 11, intelli frame does work as expected, just not during a Teams Meeting where it is needed.
I feel as if I have been duped into purchasing an $800 upgrade that does not work, especially since Microsoft has very vague intentions here.
If anyone has a workaround or gets better information from someone at Microsoft that has a clue, please post.
- Same issue and Microsoft support are being, frankly, useless.
Apparently the dev team know about this and "it will be released at a future update fix". To which I asked when is the timeframe and was told "sometime in the future".
Useless. I hate beta testing software that is released. Basic Camera functions should not get worse 😞
