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rverbiest's avatar
rverbiest
Copper Contributor
Oct 17, 2019

Surface Hub 2S Teams Mode 1 - Teams Only

All,   We have recently received our Surface Hub 2S. Our environment is currently in the transition from Lync2013 to Teams and from Exchange Onprem to Online. For both we have a fully operational ...
rverbiest's avatar
rverbiest
Copper Contributor
Oct 17, 2019

Hi Cezar,

 

Thanks for the reply.

 

My description might be a bit confusing indeed.

We have TeamsMode1 deployed as we have most of our users still using Lync2013 and we want the Surface Hub to be able to join these meetings.

 

From what I understand, if we deploy TeamsMode2 this will not work?

 

cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Oct 17, 2019

That is correct, TeamsMode2 disables Skype for Business client and forces the Teams client onto the device.
Since you confirmed TeamsMode1 is actually installed, I see no reason why this shouldn't work as Teams is signed in (you mentioned calls are working). Kindly open a Support Request here to troubleshoot this further.

 

Thank you,

Cezar

  • NeilUSW's avatar
    NeilUSW
    Copper Contributor
    Oct 04, 2022

    I have the infinite restarting issue on a surface hub. how do i install the Teams mode 1 which seems to solve the problem with the hub in this loop. it never starts.

     cezarcretu 

    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Oct 04, 2022

      Hi NeilUSW,

       

      This is no longer an issue for a while now. Please download a new image and apply it to the Surface Hub as described here if you have a Surface Hub 2S or here if you have a V1 device.

      If the issue is not resolved please open a support case here so we can help

       

      Thank you,

      Cezar

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