Forum Discussion

Copper Contributor

Oct 17, 2019

Surface Hub 2S Teams Mode 1 - Teams Only

All, We have recently received our Surface Hub 2S. Our environment is currently in the transition from Lync2013 to Teams and from Exchange Onprem to Online. For both we have a fully operational ...

cezarcretu

Microsoft

Oct 17, 2019

Hello rverbiest,

I'm a bit confused about the PPKG applied. Is it TeamsMode1 (Teams primary and Skype available) or TeamsMode2 (Teams only)

https://docs.microsoft.com/en-us/MicrosoftTeams/teams-surface-hub#option-1-configure-via-usb-key

The behavior you described seems to fit when TeamsMode2 is installed. If so, make sure you remove the package first then install the other

Best regards,

Cezar

rverbiest
Copper Contributor
Oct 17, 2019
Hi Cezar,

Thanks for the reply.

My description might be a bit confusing indeed.
We have TeamsMode1 deployed as we have most of our users still using Lync2013 and we want the Surface Hub to be able to join these meetings.

From what I understand, if we deploy TeamsMode2 this will not work?
- cezarcretu
  Microsoft
  Oct 17, 2019
  That is correct, TeamsMode2 disables Skype for Business client and forces the Teams client onto the device.
  Since you confirmed TeamsMode1 is actually installed, I see no reason why this shouldn't work as Teams is signed in (you mentioned calls are working). Kindly open a Support Request here to troubleshoot this further.
  
  Thank you,
  
  Cezar
  - NeilUSW
    Copper Contributor
    Oct 04, 2022
    I have the infinite restarting issue on a surface hub. how do i install the Teams mode 1 which seems to solve the problem with the hub in this loop. it never starts.
    cezarcretu