Forum Discussion

Copper Contributor

Mar 17, 2024

Surface Hub 2S Teams has no buttons?

Recentley, we've had 4 of our devices Teams clients in "Kind of" working condition. To clarify, you can call the device via Teams and answer, but the call window never opens and no audio comes throug...

cezarcretu

Microsoft

Apr 07, 2024

Oscar_Lechuga

As the error suggests the device is using an older version of Teams and for security reasons sign-in failed. Please make sure you configure your network as per this article to allow the app to update. As a quick fix, you can connect the device to an open network or a mobile hotspot.

If you still have issues, please open a support case here.

Thank you,

Cezar

Oscar_Lechuga
Copper Contributor
Apr 08, 2024
Cezar Cretu

Thank you for the reply! Unfortunately we're a 100% GCC High so many of these dependencies are not capable in our environment. I'm also not allowed to connect one of our devices to an open network.
Is it possible to manually update the client with a USB?
- cezarcretu
  Microsoft
  Apr 08, 2024
  Hello Oscar_Lechuga,
  
  In this case I would suggest raising a support ticket here and check what options are available for GCC High with our local support engineers.
  
  Thank you,
  
  Cezar