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Jon Gertken's avatar
Jon Gertken
Brass Contributor
Feb 01, 2022

Surface Hub 2S Overheating

Has anyone else out there come across the Hub 2S overheating? Basically the device will shut down mid use, then come up with a black screen with a thermometer icon. Eventually it will come back up no...
Surface Hub
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jul 16, 2023

Hello barrieg,

 

I strongly recommend opening a support ticket (here) to investigate the cause

 

Thank you,

Cezar

John McCann's avatar
John McCann
Copper Contributor
Oct 30, 2023

cezarcretu Hi Cezar are there any updates on this issue? Our Surface Hub 2 has overheated four times this year. Thank you. 

  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Oct 31, 2023

    Hello John McCann,

     

    The device should not overheat if the airflow on the back of the device is not obstructed or the device is not in direct sunlight or high ambiental temperature.

    That being said, we did have a few devices showing the thermometer icon but this issue was fixed with an update as it was a false positive error (incorrectly registering high temperatures).

    Please raise a case with support so we can look into what's causing this for your device

     

    Thank you,

    Cezar

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