Forum Discussion
Surface Hub 2S Overheating
Has anyone else out there come across the Hub 2S overheating? Basically the device will shut down mid use, then come up with a black screen with a thermometer icon. Eventually it will come back up no...
Microsoft has had our ticket, with 4 overheating Surface Hubs, open for going on 2 months now. No information or response from them on what's wrong yet.
1.5 months later. We've had the MS ticket open since February. No actions, no ideas. They state that it shouldn't reoccur on the SHs, but we've one that it's happened 3x on, and they've no resolution.
We also have problems with them simply shutting down - in the middle of a Teams call, during Windows Updates, or who knows when. No warning, no thermometer gauge icon (so it's another, different issue) - just a complete shutdown. So disappointing.
We don't plan to buy any more. The perception around here is they're not reliable.
We also have problems with them simply shutting down - in the middle of a Teams call, during Windows Updates, or who knows when. No warning, no thermometer gauge icon (so it's another, different issue) - just a complete shutdown. So disappointing.
We don't plan to buy any more. The perception around here is they're not reliable.