Forum Discussion
Surface Hub 2S Overheating
Has anyone else out there come across the Hub 2S overheating? Basically the device will shut down mid use, then come up with a black screen with a thermometer icon. Eventually it will come back up no...
Microsoft has had our ticket, with 4 overheating Surface Hubs, open for going on 2 months now. No information or response from them on what's wrong yet.
- 1.5 months later. We've had the MS ticket open since February. No actions, no ideas. They state that it shouldn't reoccur on the SHs, but we've one that it's happened 3x on, and they've no resolution.
We also have problems with them simply shutting down - in the middle of a Teams call, during Windows Updates, or who knows when. No warning, no thermometer gauge icon (so it's another, different issue) - just a complete shutdown. So disappointing.
We don't plan to buy any more. The perception around here is they're not reliable.- Create the logs for your Hubs that are overheating. Unzip the log file and look for the system events log. I was able to show my support rep that my Hub was overheating by showing him the thermal events being logged in event viewer. A lot of the support reps haven't really ever done any actual tech support before so...... I thought I would give my guy some help.
- The issue is that Microsoft freely admits they have an overheating icon - they just won't do anything about it.
"It" is the thermometer icon appearing, sometimes mid-meeting, on the SH devices.
To be clear: this has happened once on 3 of 4. For those, Microsoft says it likely won't recur, so we shouldn't worry about it. Techs won't put it in front of senior leadership due to it being unreliable. 1 of the 4 had this happen 3x; MS is still 'investigating", but it's been going on 5 months of a complete waste of time; they have no solution.
The most recent black screen shutdown (which is different from a thermal error on the screen) happened on just one SH, and we've raised the issue with Teams Rooms support, as it is enrolled in our Teams Rooms Premium service, and thus most troubleshooting goes to Microsoft. Can't wait to see what they find. 🙂
