Forum Discussion
Surface Hub 2S Overheating
Has anyone else out there come across the Hub 2S overheating? Basically the device will shut down mid use, then come up with a black screen with a thermometer icon. Eventually it will come back up no...
cezarcretu
Microsoft
Microsoft@Hello Jon Gertken SurfaceHub2S dcl191,
Microsoft has been investigating reports of this issue, however, due to the low impact we haven't been able to understand this issue well enough. It has been determined the event results in no harmful impact on the devices and in a vast majority of the cases, the issue never appears again. In virtually all reported instances to date a device reboot restores the device to a proper working state and the issue should not repeat again.
However, it looks like this is still an ongoing issue and it would be best if you could open a case with support to investigate this further
Thank you,
Cezar