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kraskat's avatar
kraskat
Copper Contributor
Nov 20, 2019

Surface Hub 2S Edge Browser and Setting Problem

Hello,    we just received a Surface Hub 2s. However, we noticed two severe problems.  1) The Edge browser is extremely slow for some web-pages. We have an older Surface Hub v1 84" and everything ...
kraskat's avatar
kraskat
Copper Contributor
Nov 21, 2019

Thanks Jon Calutan 

 

The problem is, that I can not even open the settings dialog. After I enter the correct password, I just get a blank screen. 

cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Nov 25, 2019

Hello kraskat 

 

The password issue happens when the device is Azure AD joined and there is no internet connection available to check the credentials. Can you try connecting with the cable to an open network and check again?

In regards to the website you mentioned, given that it works well with a V1 device and we can exclude the site optimization for Edge, it might also be the network. Is this a public site or an intranet one?

Try connecting to the same network as the other device and see if there is any improvement. There is no difference between the two device versions in regards to Edge

 

Thank you,

Cezar

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