Forum Discussion

kraskat's avatar
kraskat
Copper Contributor
Nov 20, 2019

Surface Hub 2S Edge Browser and Setting Problem

Hello,    we just received a Surface Hub 2s. However, we noticed two severe problems.  1) The Edge browser is extremely slow for some web-pages. We have an older Surface Hub v1 84" and everything ...
Jon Calutan's avatar
Jon Calutan
Brass Contributor
Nov 21, 2019

kraskat 

 

have you completed the windows update for the SH2S?

 

you can perform SH recovery if your hub is not functioning very well 

 

https://docs.microsoft.com/en-us/surface-hub/device-reset-surface-hub

  • yoabar's avatar
    yoabar
    Icon for Microsoft rankMicrosoft
    Dec 08, 2019

    Jon Calutan 

    Please note that for Surface Hub 2S, the reset and recovery instructions are here.

    There are new (and better!) recovery options for Surface Hub 2S.

  • kraskat's avatar
    kraskat
    Copper Contributor
    Nov 21, 2019

    Thanks Jon Calutan 

     

    The problem is, that I can not even open the settings dialog. After I enter the correct password, I just get a blank screen. 

    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Nov 25, 2019

      Hello kraskat 

       

      The password issue happens when the device is Azure AD joined and there is no internet connection available to check the credentials. Can you try connecting with the cable to an open network and check again?

      In regards to the website you mentioned, given that it works well with a V1 device and we can exclude the site optimization for Edge, it might also be the network. Is this a public site or an intranet one?

      Try connecting to the same network as the other device and see if there is any improvement. There is no difference between the two device versions in regards to Edge

       

      Thank you,

      Cezar

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