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Philip_McAuliffe's avatar
Philip_McAuliffe
Copper Contributor
Jan 11, 2024

Surface hub 2s 85" will not power up

I have an 85" Surface hub (2s) at work which will not power up. Have followed everything in the trouble shooting guide with no luck. Is it safe to swap the computer module from another hub to narrow down the problem? Cheers.

1 Reply

  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Jan 14, 2024

    Hello Philip_McAuliffe,

     

    If the device doesn't power on (no backlight or Windows Logo) you can swap the compute module but it will most likely not make any difference ad the issue should be with the power supply unit. 

    I recommend raising a support ticket to get further help on this

     

    Thank you,

    Cezar