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_tricks's avatar
_tricks
Copper Contributor
Oct 17, 2022

Surface Hub 2S - Adjust microphone sensitivity or enable noise supression

We have several surface hubs mounted in conference rooms. Feedback from users is that microphone is too sensitive and doesn't seem to have any noise suppression at all. noises inside and outside the ...
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Oct 18, 2022

Hello _tricks,

 

You can control the noise suppression level in Teams. Tap the 3 dots at the top right corner and go to settings. Under Devices you will find the noise suppression menu where you can adjust the level you need. 

If you're still not happy with the audio quality, kindly raise a case with Surface Hub so we can assist

 

Thank you,

Cezar

_tricks's avatar
_tricks
Copper Contributor
Oct 19, 2022
Thanks Cezar. I just opened the case with premier support, they are looking for other options since adjusting the Teams noise suppression is not helping.
Just a quick follow up if you don't mind...
The Teams noise suppression option is not visible for a regular user just using the device. I had to log into the surface hub from the start menu as a local admin, and then open teams and then I see that option. Is that how it should work, users don't have access to that feature? or is there something wrong with my surface hub somehow? ( if you know, thanks again )
  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Oct 19, 2022

    Hello _tricks,

     

    That's actually by design as you might not want users changing the setting unintended. It is an admin setting

     

    Thanks,

    Cezar 

    • Simon_Aebi's avatar
      Simon_Aebi
      Copper Contributor
      Dec 06, 2022
      Hi Cezar

      Can this specific setting be managed remote trough a policy or in the Teams Admin Center? My searching led to nothing.

      Best regards,
      Simon
      • cezarcretu's avatar
        cezarcretu
        Icon for Microsoft rankMicrosoft
        Dec 06, 2022

        Hi Simon_Aebi,

         

        Noise suppression settings will be changed this month so Teams might introduce a remote policy but not sure yet. 

        If this is something that you need, I suggest providing this feedback to Teams either within the support case or using the feedback hub (or both). The decision is with the Teams team and they will take action based on the feedback

         

        All the best,

        Cezar 

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