Forum Discussion
Surface Hub 2 - Your device needs an update. Restarting to finish it up...
Has anyone seen this issue when a user clicks end session, it then prepares for the next session then a screen comes up "Your device needs an update. Restarting to finish it up..." then it reboots. ...
Sorry if I was unclear. The Surface Hub 2s ships with an outdated OS v1703. After all the updates (takes hours) and being prompted to restart, reboot loop.
I am currently in the process of creating a BMR recovery on USB stick to hopefully go straight to 20H2 and avoid the time sink of doing updates and get past this ridiculous Teams Mode 1/Mode 2 issues entirely.
But I agree about the cost. There needs to be better support or progress with fixes for a device at this price. These devices are for business and schools where I am, and both are quite demanding for needing things to work, and work well.
I am currently in the process of creating a BMR recovery on USB stick to hopefully go straight to 20H2 and avoid the time sink of doing updates and get past this ridiculous Teams Mode 1/Mode 2 issues entirely.
But I agree about the cost. There needs to be better support or progress with fixes for a device at this price. These devices are for business and schools where I am, and both are quite demanding for needing things to work, and work well.
Let me know how that goes, I'd love to pass that along to my team so they don't have to do the same thing.
- I just completed the BMR recovery, and am on 20H2 currently. No reboot loop so far. The setup process for 20H2 is vastly different than the previous 2 devices I have setup and much preferred.
I would recommend to anyone setting up a Surface Hub device to not even bother with the initial setup until they have created the BMR recovery USB stick and go straight into updating.
I wasted hours of time doing setup and waiting for updates previously, only to re-do everything after lots of research and troubleshooting.