Forum Discussion
Surface Hub 2 - Your device needs an update. Restarting to finish it up...
Has anyone seen this issue when a user clicks end session, it then prepares for the next session then a screen comes up "Your device needs an update. Restarting to finish it up..." then it reboots. ...
Running into this issue on a Surface Hub 2s purchased within the last month. Comes with an outdated OS, and after doing all the setup steps and installing updates has been in a reboot loop for 2 days. Did a recovery overnight, and again today after logging in and setting up Administrators account, reboot loop.
There really needs to be something to address this other than BMR or Intune (customer doesn't have MDM). This has taken an enormous amount of time to configure, and has been quite frustrating to read about these issues from last year that are still present on a brand new device.
There really needs to be something to address this other than BMR or Intune (customer doesn't have MDM). This has taken an enormous amount of time to configure, and has been quite frustrating to read about these issues from last year that are still present on a brand new device.
ADoran That's incredibly frustrating to hear that even with the latest OS this has not been resolved. With how much money these devices are, you'd think a stable operating system would be available. We just sent ours back to Microsoft because the whole screen basically had ghosting like an old CRT monitor. So our team will have to do a new setup on the replacement device when it comes in. I'll report back and see if we experience the same.
- Sorry if I was unclear. The Surface Hub 2s ships with an outdated OS v1703. After all the updates (takes hours) and being prompted to restart, reboot loop.
I am currently in the process of creating a BMR recovery on USB stick to hopefully go straight to 20H2 and avoid the time sink of doing updates and get past this ridiculous Teams Mode 1/Mode 2 issues entirely.
But I agree about the cost. There needs to be better support or progress with fixes for a device at this price. These devices are for business and schools where I am, and both are quite demanding for needing things to work, and work well.- Let me know how that goes, I'd love to pass that along to my team so they don't have to do the same thing.
- I just completed the BMR recovery, and am on 20H2 currently. No reboot loop so far. The setup process for 20H2 is vastly different than the previous 2 devices I have setup and much preferred.
I would recommend to anyone setting up a Surface Hub device to not even bother with the initial setup until they have created the BMR recovery USB stick and go straight into updating.
I wasted hours of time doing setup and waiting for updates previously, only to re-do everything after lots of research and troubleshooting.