Forum Discussion

Copper Contributor

Jun 18, 2020

Surface Hub 2 - Your device needs an update. Restarting to finish it up...

Has anyone seen this issue when a user clicks end session, it then prepares for the next session then a screen comes up "Your device needs an update. Restarting to finish it up..." then it reboots. ...

dorce370

Copper Contributor

Jul 01, 2020

Sigh, we had the same issue with Teams Mode 2! I ended up having to Factory Reset the Hub in order to fix that issue and we are also currently using Teams Mode 1. I agree, it is annoying and hopefully an update will fix the issue. SGuthrie

jrplex

Copper Contributor

Aug 18, 2020

dorce370 I have the same problem in Teams Mode 2 - is there any solution for this other than factory resetting the unit as currently stuck in constant reboot cycle.

cezarcretu
Microsoft
Aug 18, 2020
Hello jrplex,

This is a known issue, affecting some of the devices. There is a fix in the new Surface Hub Team 2020 update which uses a different method of Teams configuration. This is currently in preview but we confirmed it fixes the issue.

In the meantime, the workaround is to either configure Teams Mode 2 via Intune or use Mode 1 instead.

Thank you,

Cezar
- jrplex
  Copper Contributor
  Aug 18, 2020
  cezarcretu Thank you for the reply Cezar, I don't have the device enrolled in Intune at the moment so I guess my only option is to factory reset the device to get it working again? It is currently constantly rebooting so I have no option to load a new package to force it into Teams mode 1
  - cezarcretu
    Microsoft
    Aug 18, 2020
    I'm afraid that is the only solution at this point.
    
    Best regards,
    Cezar