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Tee Meng Jonathan Koh's avatar
Tee Meng Jonathan Koh
Copper Contributor
Jan 11, 2020

Surface Hub 2 - Problem with Microsoft Teams

Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, ha...
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jan 14, 2020

Hello everyone,

 

Issue has been mitigated. Please test and confirm

 

Thank you,

Cezar

alankinane485's avatar
alankinane485
Copper Contributor
Jan 14, 2020
Hi Cezar, I also have a Surface Hub 1 with the same issue. I had not installed MsTeams on it previously but now I have and so far this is still experiencing the same issue with Teams opening but just displaying the grey background and nothing else. Is there anything I need to do on my side to resolve the issue?
  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Jan 14, 2020

    Hi alankinane485 

    This issue is now confirmed as resolved. Your issue might be related to something else like conditional access, account configuration, network and so on. I suggest opening a case if you are still having issues

     

    Thank you

    Cezar

     

    • alankinane485's avatar
      alankinane485
      Copper Contributor
      Jan 14, 2020
      Hi Cezar,

      It looks like the Teams for SurfaceHub app does not support modern authentication. Mine has stopped working again. I had originally excluded the account from MFA whilst setting up my Surface Hub but now that I've enabled MFA on the account it is not working again. Seems to work again once I exclude the account and restart the surface hub.

      We are contractually obliged by Microsoft to have all of our tenant accounts protected by MFA so we are completely stuck now. We can use the browser based version of Teams as a workaround but this not a great experience for the users to have to do this.

      These two threads explain the situation so it seems Microsoft is aware of this but still has no solution.

      https://www.microsoftpartnercommunity.com/t5/Multi-Factor-Authentication-MFA/The-new-MFA-for-Partners-requirements-what-will-that-do-to-our/td-p/11161/page/2

      https://www.microsoftpartnercommunity.com/t5/Multi-Factor-Authentication-MFA/Microsoft-Surface-Hub-and-MFA-Security-Defaults/td-p/14714
      • Tristan Griffiths's avatar
        Tristan Griffiths
        Brass Contributor
        Jan 15, 2020

        alankinane485 Exclude device account from Conditional Access policies. Add corporate IP address to "old" MFA trust list. Set device account MFA to Enabled. Enrol device account to MFA on sign in from another PC so that the account changes to "Enforced".

         

        Unless we're totally thinking about this the wrong way, we believe this fulfils the "MFA for all" even if MFA is bypassed for your corporate IP. Could also use an app password with "old" MFA but we haven't found this to be required.