Forum Discussion

Tee Meng Jonathan Koh

Copper Contributor

Jan 11, 2020

Surface Hub 2 - Problem with Microsoft Teams

cezarcretu

Microsoft

Jan 13, 2020

This is an outage and investigations are under way. The issue affects all newly deployed devices and new installations (factory reset). Please accept my apologies for the matter and hold on while we work on resolving this.

Thank you,

Cezar Cretu

Malachii

Copper Contributor

Jan 13, 2020

cezarcretu Please keep us updated on this matter as to resolution and steps required.

Resources

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Hub 2 - Problem with Microsoft Teams","id":"message:1102886","revisionNum":1,"repliesCount":31,"author":{"__ref":"User:user:33738"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:SurfaceHub"},"conversation":{"__ref":"Conversation:conversation:1102886"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1102886"},"body@stripHtml({\"truncateLength\":200})":" Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, ha...","body@stringLength":"1068","rawBody":"

Hi We have been the surface hub 2 with Microsoft Teams for 2 months and it can't load the MS Teams suddenly in the afternoon. Thought there is files corruption after using it a day ago. Therefore, had done the factory reset and still unable to resolves the issues. Unable to find much resources online pertaining to this problem. The MS teams screen just show as blank black screen (sames for after click join the meeting, or launched the apps manually). By the way we are using local AD and sync with Azure AD. Any suggestion on how to resolve this as we are going to used in Tuesday.

Thanks.

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cezarcretu Please keep us updated on this matter as to resolution and steps required.

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Please keep us updated on this matter as to resolution and steps required.

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Thank you,

Cezar Cretu

","body@stringLength":"280","rawBody":"

Thank you,

Cezar Cretu

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