Forum Discussion

Kim Bidolak's avatar
Kim Bidolak
Copper Contributor
Jun 29, 2018

Surface Hub - Skipping to the end of Powerpoit presentations

Hi,

 

When using the present mode on PowerPoint, the Surface Hub skips through all of the slides on it's own very quickly and then ends of the presentation. It happens again when PowerPoint is restarted.

 

Has anyone experienced this? I am on the phone to Microsoft and going round in circles.

 

Thanks

Kim

8 Replies

  • qmmtq's avatar
    qmmtq
    Copper Contributor
    Apr 14, 2019

    Did anyone ever find a solution to this. Running a 145 MB presentation, somewhat graphics heavy.

     

    All transitions are set to None - using the supplied keyboard and arrows

     

    Regards

     

    Scott

    • Kim Bidolak's avatar
      Kim Bidolak
      Copper Contributor
      Apr 15, 2019

      qmmtq 

       

      Hi Scott,

       

      We swapped out the keyboard to another wireless set. Haven't had the problem since.

       

      Thanks

      Kim

      • qmmtq's avatar
        qmmtq
        Copper Contributor
        Apr 15, 2019

        Kim Bidolak 

         

        Thanks Kim, yes we have tried that. I'm going to try and reduce the size of some of the images in the powerpoint and test

         

        scott

  • Kasey Morland's avatar
    Kasey Morland
    Copper Contributor
    Sep 05, 2018

    This is happening to us as well.  It's a very frustrating issue and isn't solved with another keyboard either.  Clicking through using the mouse seems to help though.

    • Daniel Hudson's avatar
      Daniel Hudson
      Steel Contributor
      Sep 05, 2018
      Hi Kasey

      As per my reply to Kim, can you check the slide transitions on a PC for the PowerPoint file you're experiencing this with? You'll find it in Transitions > Advance Slide.

      I've been unable to replicate any behaviour of the slides skipping to the end except in circumstances where users have set the slide transitions to move automatically. I've seen users accidentally set it to advance all slides automatically by anything from 1-3 seconds, and one person even set it to 0.01 seconds!

      Thanks
      Dan
      • Kasey Morland's avatar
        Kasey Morland
        Copper Contributor
        Sep 06, 2018

        It happens on any power point.  We have tested at least 4 different presentations prepared by different people.  It's definitely related to the keypresses on the keyboard being registered for too long or something similar.  Using the track pad on the surface keyboard to click through seems to reduce the chances of it occuring significantly.

         

        We did also try another keyboard from another vendor and had the exact same issue, so it wasn't battery related or keyboard hardware failure.  We also tried multiple buttons on the keyboard, including space and the arrow keys.  All keys seemed to have this issue.

  • Daniel Hudson's avatar
    Daniel Hudson
    Steel Contributor
    Jun 29, 2018

    Hi Kim

     

    Sounds like someone has set up the slide transitions to advance the slides automatically after a short period of time.

     

    Check in the Transitions tab in the PowerPoint and look at the Advance Slide section to see if it's set to After with a time added.

     

    D