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Vincent Sok's avatar
Vincent Sok
Copper Contributor
Jul 31, 2017

Single Sign On Issues with 1703 Creators Update Surface Hub

Hi All,    First Post here on the forums   We haven't had the greatest start with the Surface Hubs we purchased we had. Hopinh to turn things around :)    We have 4 Surface Hubs   3 x 84"  1...
MAX NOBLE's avatar
MAX NOBLE
Copper Contributor
Jan 25, 2018

Hi All

 

I have been working with Microsoft for the Past 6 Months on this issue

 

It looks like RS1 SSD's that are patched to RS2 with updates are not taking correctly

 

The way I have got it to work is to do the following -

 

Install a RS2 SSD and download updates, since this has been done it is now working

 

I am currently having to clone the RS2 SSD

 

I have had to format the RS1 SSD from the Surface Hub

Then the Clone of the RS2 SSD onto the RS1 SSD

 

Takes around 30 minutes to Clone the SSD and around 2 Hours to install all the updates

 

You will lose all configuration on the Hub and have to do the OOBE

 

So far I have 15 hubs to complete this on so I will be busy for the next few months

 

It has allowed me to now Single Sign On and provide functionality to our Users

 

I would recommend speaking to Microsoft and requesting a RS2 SSD and enjoy the Fun of reconfiguration

 

At least it is not as bad as Cloud Recovery Options

 

:)

 

 

Jesper West's avatar
Jesper West
Brass Contributor
Feb 06, 2018
Really? Seems like MS needs to ship a 1709 with this fixed asap...
  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Feb 06, 2018

    Microsoft are not shipping 1709 for Surface Hub.

     

    Jeffrey Allen mentioned it here and I have since been able to corroborate this both at the recent Tech Summit and elsewhere. Microsoft are instead looking to release features from 1709 and beyond in with the regular cumulative updates to 1703. It's less risky and allows them finer control over the content reaching Surface Hub.

     

    No point risking features and fixes on big build updates that won't really give much to the Surface Hub experience.

     

    While I can't give much info, it does look like a fix is in development for this specific bug, but currently no ETA on deployment except for 'soon'.

     

    If it's a show stopper, get in touch with MS support and get a new RS2 SSD for your Surface Hub that won't have the same issue.

    • MAX NOBLE's avatar
      MAX NOBLE
      Copper Contributor
      Feb 06, 2018
      Hi All

      It has been a major problem for us in NHS Wales for the past 6 months but it was the only solution after discussions with Microsoft Engineers and so far we have updated around 6 of our hubs with the fix and we have SSO working

      I would say its worth the risk to do but depends if you have the time to do it

      Thanks
  • Jeff Whealen's avatar
    Jeff Whealen
    Copper Contributor
    Feb 06, 2018

    Still is not fixed. They haven't made any progress on this. I haven't been able to use my Surface Hub for demo's since I bought the freaking things. 

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