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bobnotblob's avatar
bobnotblob
Copper Contributor
Apr 13, 2021

SH1 devices (20H2) revert to Skype overnight

I'm having trouble with many of our SH1 devices. Overnight they seem to lose connectivity and revert back to Skype. I also cannot login using just my short name like I used to. It says cannot access ...
Skype
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Apr 13, 2021

Hello bobnotblob,

 

The issue seems to be related to network disconnects. If Teams loses connectivity, Skype will take over as the backup calling app. Unfortunately, Teams doesn;t return when the connection issues are fixed.

I would best investigate the matter with the network team. If you need help on this, please open a case and an engineer will help you with the log analysis to provide to the network team

 

Thank you,

Cezar

 

  • bobnotblob's avatar
    bobnotblob
    Copper Contributor
    Apr 13, 2021

    Thank you cezarcretu, I'll suggest to my team that we investigate with networking.

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