Forum Discussion
Scheduled meetings on Surface Hub (1703 Creators Update)
MicrosoftHello rohgin,
The meeting URL shouldn't change based on the OAUTH settings of the inviter. As I said, the Surface Hub will scan all incoming meetings and if it finds a Teams URL it will show the Join button.
Current investigations show that the issue might be with the Outlook client when forwarding external meetings to the Surface Hub. Can you try to forward the same meeting using OWA instead?
Or better yet, login with your credential in "My meetings and files" and try to join the call from there instead (no forward to the Hub)
Thank you,
Cezar
Hi Cezar,
It has nothing to do with the Hub on itself.
So company X did send me an invitation
The result:
The join button wasn't available in Teams web or desktop client, or Outlook desktop or webclient in the first place on my computer without forwarding it whatsoever.
So I've tested it with Microsoft sending me an invitation, and when they did it, the Join button was
available.
So, they came to the conclusion that the problem is happening on the side of the company which is inviting me.
It's only been a handful of external companies where the join button wasn't included in the invitation.
And the problem here is that the Hub needs the join button to enter the meeting. So this makes it impossible to guarantee that forwarding will always work.
And logging in on the Surface hub and showing the meetings I've got is only available for mailboxes in the cloud. Since this is currently not an option, I want to use methods like forwarding, or directly inviting the hub. So right now we instruct our users to always invite the external companies from our side, this way we'll be a 100% sure that the hub will work.
- cezarcretu
Hello rohgin,
Ok, I understand. The solution to invite the external companies is a good workaround for now.
This is currently being investigated and I hope to have a definitive solution soon
Thank you,
Cezar