Forum Discussion
Scheduled meetings on Surface Hub (1703 Creators Update)
MicrosoftHello Chris_Gates,
This will not be fixed as it's not broken.
The option to see your scheduled meetings relies on Graph Explorer which pulls the calendar information from Office 365. This, as you can imagine, will not work with Exchange on-premises and currently there is no plan to implement it.
Thank you,
Cezar
cezarcretu That's absolutely worthless, so I'm forced to migrate my users to the cloud to be able to actually retrieve my meetings on the Surface Hub so I can join the meeting as the person who's logged in.
Because that's the only way to join a meeting using the Surface Hub if the meeting has been created by a 3rd party company
Because the join meeting button by using a room device is not available on their phones or any device when the invite is from outside the company. There's no use "Room Device" button available, the interface is different.
The only option I have right now is always ensuring that our users create the meeting on our side and invite the Surface Hub.
Or the 3rd party invites the room in their invitation(Which is really not professional)
It's absolutely ridiculous that I'm actually forced to migrate to the cloud while currently having a perfectly working Full Hybrid situation, but this feature is essential to actually properly use the Surface Hub.
- cezarcretu
Hello rohgin,
Retrieving your meetings and files only works with Office 365 for the reason I mentioned, you're trying to connect to a service which doesn't support this feature.
However, this doesn't limit you from joining Teams/Skype meetings organized by users outside of your domain. You can set the device to accept external meetings using the ProcessExternalMeetingMessages parameter in the Set-CalendarProcessing cmdlet. You can also forward the meeting invite to the Surface Hub if this was not done by your partner.
Would that work for you? If not, please open a support case and we can explore all the possibilities to configure the device to work as it best makes sense for your business.
Thank you,
Cezar
Yeah well, we tried the invite by external party once.
They could hear us, but they couldn't see us, while the camera was definitely working. As we could see ourselves.
Restarting the Hub didn't work. They just saw the image with the 2 letters of our hub name.
So currently we are creating the meetings to be sure everything works.
I tried forwarding, but it seems the original meeting created by the other party doesn't get the update that an user/device has been added, so there's no join button available on the Surface Hub.
- cezarcretu
Hello rohgin,
The video issue definitely needs to be investigated, I suggest opening a ticket with the Teams team (you can do it from the Office 365 portal).
The join button issue for forwarded meetings might be due to Windows Defender Safe Links. The Surface Hub will scan meeting invites for the Teams URL so if that is hidden, it won't show the meeting join button. Can you check how these look on the device account calendar? You can use OWA to check it.
I strongly encourage you to open a support ticket so we can resolve the issues and be happy with your Surface Hub
Thank you,
Cezar