Forum Discussion

fdurchlaub's avatar
fdurchlaub
Copper Contributor
Sep 27, 2023

New Surface Hub 2S 85, Teams needs update to work, but the Update just fails

I installed a brand new Surface Hub 2S 85 at a remote office two weeks ago. After the initial setup Teams would prompt me that an update is necessary and I went ahead started Windows Updates includin...
Patty88's avatar
Patty88
Copper Contributor
Oct 13, 2023

cezarcretu 

can someone from Microsoft please respond to this? We bought two of these Surfacehubs 2S 50 and I am stuck in the same situation. These devices behave like 500MHz computers… . You cannot be serious for an over 10k price tag! I am sitting here for 5 hours and the feature update will not get further then „Installing - 20%“ for both devices! What’s going on here?

cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Oct 15, 2023

Hello Patty88,

 

As mentioned above the Feature Update will take around an hour to complete and this is expected. Other updates will be much faster.

All updates will also take place unattended  during maintenance hours.

 

Thank you,

Cezar

  • fdurchlaub's avatar
    fdurchlaub
    Copper Contributor
    Oct 25, 2023

    Hi cezarcretu 

     

    I have set the maintenance hours from 8pm to 10am and I can see in Entra that the Surface Hub is still on the same build number.

     

    It has been several weeks now and if even a 14 hour maintenance window is not enough, quiet frankly there is something wrong with the update. As I have already factory reset the device once and still have the same issue and someone else has also reported this issue, it seems that this issue is reproducible.

     

    While I could get Teams running for now the Surface Hub wants to reboot after every concluded meeting and is then again stuck on the Update. We have let this run over night and over the weekend and it is just stuck on the reboot.

     

    Kind regards,

    Felix Durchlaub

     

    Kind Regards,

    Felix

    • Patty88's avatar
      Patty88
      Copper Contributor
      Oct 25, 2023

      fdurchlaub 

      Hi fdurchlaub,

      I can verify that the upgrade took about 7-8 hours (I am not lying here, it really took that long) and the bigger cumulative update about 6 hours (not lying here either). This is definitely not a normal behaviour.

      The reimage tool is a joke as it has exactly the same version of the windows team version as it was already preinstalled on the Hub, so you still have to go through the upgrade and update process... .

      Also, one of the hubs actually "failed" the upgrade or update as teams was not in the same version as the other hub, but windows thought that it actually was up to date (but it was not), so I had to completely reset the hub again and go through the whole process again... . Now, both Hubs are up to date. It took me a whole weekend with the hubs, totally unacceptable... .

      • fdurchlaub's avatar
        fdurchlaub
        Copper Contributor
        Oct 25, 2023
        Hi Patty88,
        Well at least you got it working. My hubs are a 4 hour train ride away in a remote office, so this whole setup was super frustrating.

        So did you just let the update run and eventually it finished?