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fdurchlaub's avatar
fdurchlaub
Copper Contributor
Sep 27, 2023

New Surface Hub 2S 85, Teams needs update to work, but the Update just fails

I installed a brand new Surface Hub 2S 85 at a remote office two weeks ago. After the initial setup Teams would prompt me that an update is necessary and I went ahead started Windows Updates includin...
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Sep 27, 2023
Hello Felix,

The Feature Update will indeed take a long time to install, but should go through in an hour or so. We also recommend extending the maintenance window for unattended fresh installs to 5 hours so that the update has enough time to succeed overnight as this includes downloading the updates, installing and restarts.
Teams update and the rest of the updates will take a lot less time.

Thank you,
Cezar
  • Patty88's avatar
    Patty88
    Copper Contributor
    Oct 13, 2023

    cezarcretu 

    can someone from Microsoft please respond to this? We bought two of these Surfacehubs 2S 50 and I am stuck in the same situation. These devices behave like 500MHz computers… . You cannot be serious for an over 10k price tag! I am sitting here for 5 hours and the feature update will not get further then „Installing - 20%“ for both devices! What’s going on here?

    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Oct 15, 2023

      Hello Patty88,

       

      As mentioned above the Feature Update will take around an hour to complete and this is expected. Other updates will be much faster.

      All updates will also take place unattended  during maintenance hours.

       

      Thank you,

      Cezar

      • fdurchlaub's avatar
        fdurchlaub
        Copper Contributor
        Oct 25, 2023

        Hi cezarcretu 

         

        I have set the maintenance hours from 8pm to 10am and I can see in Entra that the Surface Hub is still on the same build number.

         

        It has been several weeks now and if even a 14 hour maintenance window is not enough, quiet frankly there is something wrong with the update. As I have already factory reset the device once and still have the same issue and someone else has also reported this issue, it seems that this issue is reproducible.

         

        While I could get Teams running for now the Surface Hub wants to reboot after every concluded meeting and is then again stuck on the Update. We have let this run over night and over the weekend and it is just stuck on the reboot.

         

        Kind regards,

        Felix Durchlaub

         

        Kind Regards,

        Felix