Forum Discussion
microphone not working in Teams for Surface Hub win10
Hi, Microphone stopped working for Teams for Surface Hub win10. I noticed that in Settings, Microsoft Array disappeared. I had before Microsoft Array (Surface Hub Built-In Microsoft Array). Th...
cezarcretu
Microsoft
MicrosoftHello,
The driver and firmware come preinstalled so this seems like a hardware issue. Best if you open a support ticket to confirm and repair. Alternatively, you can use an external microphone from this list: https://learn.microsoft.com/en-us/surface-hub/surface-hub-certifications#microsoft-teams-certified-audio-accessories
Best regards,
Cezar
The driver and firmware come preinstalled so this seems like a hardware issue. Best if you open a support ticket to confirm and repair. Alternatively, you can use an external microphone from this list: https://learn.microsoft.com/en-us/surface-hub/surface-hub-certifications#microsoft-teams-certified-audio-accessories
Best regards,
Cezar
Hi cezarcretu ,
I would like to add that under the Microphone & speakers I see two Realtek microphones. None of them work. Before I had Microsoft Array in the list as well.
Please see pic attached.
Surface Hub is older than 2019 I believe.
- cezarcretu
Hello Laura1322,
The first version of the Surface Hub is now end of life so no hardware servicing is possible. However, as I mentioned, you could use an external microphone to continue using it.
Best regards,
Cezar