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flickering issue with HDMI port
Has anyone had any issues with a PC connected to the HDMI port? I started getting reports from users of one of my Surface Hubs that laptops connected to the HDMI port are flickering between what's on the laptop and the Connect app. Tried a different cable, same issue. Doesn't happen with the VGA port.
- For recent users, I just had this issue with a Surface Hub to which we connected an Apple TV. Found out the HDMI cable was dodgy in our case.
Just remember the rules for troubleshooting, and aim to eliminate posibilities:
- Try a reboot (rules out an app or minor software issue)
- Try the Surface Hub Diagnostic Tool (rules out obvious hardware issues)
- Try a different device (rules out it being a particular device)
- Try a different cable (rules out cable issue)
- Try a rebuild (rules out an OS issue)
Failing all of that, it's a hardware issue of some kind, and Microsoft Support are your next step: https://support.microsoft.com/en-gb/help/4037644
7 Replies
- Some of these reply's are 5 years old
We are also experiencing this problem. Power cycling the hub does clear the flicker but it is not a long-term solution.
- For recent users, I just had this issue with a Surface Hub to which we connected an Apple TV. Found out the HDMI cable was dodgy in our case.
Just remember the rules for troubleshooting, and aim to eliminate posibilities:
- Try a reboot (rules out an app or minor software issue)
- Try the Surface Hub Diagnostic Tool (rules out obvious hardware issues)
- Try a different device (rules out it being a particular device)
- Try a different cable (rules out cable issue)
- Try a rebuild (rules out an OS issue)
Failing all of that, it's a hardware issue of some kind, and Microsoft Support are your next step: https://support.microsoft.com/en-gb/help/4037644
- We fixed the problem by power cycling the Surface Hub. It's interesting that doing a restart wouldn't fix this.
- David,
Im having the exact same problem when connecting rhe pc theough the “Connect” feature. Ive done the power cycling a few times and flickering it just comes back. Its only when you hook up a pc. If i throw the hard switch to go into monitor only mode, then the flicker never happens.
Anyone have any ideas?
Thank you? Should i simply return the device?
Al I've seen this issue a few times where using power button on the side has helped.
I never do restarts so can't comment on that
