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McGowanM616's avatar
McGowanM616
Copper Contributor
Jan 30, 2023
Solved

Displaying battery percentage on Surface Hub 2S

Hi all, hope this doesn't sound like too stupid a question but... We have several Surface Hub 2S devices at both 85" and 50". On one of the 50" devices, there is a percentage indication for the ba...
  • cezarcretu's avatar
    cezarcretu
    Feb 02, 2023

    Hello McGowanM616,

     

    The device will receive power from the battery via the DC cable but the battery information is sent via the USB cable. Both are independent from each other.

    Please also check this new article that will give you a better insight on how the battery should be installed.

     

    Best regards,

    Cezar

cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jan 30, 2023

Hello McGowanM616,

 

Assuming all your Surface Hubs are equipped with batteries, please make sure the USB cable is connected between your Surface Hub and the APC battery and your device is up to date.

For reference, please check this video.

 

Best regards,

Cezar

McGowanM616's avatar
McGowanM616
Copper Contributor
Feb 02, 2023

cezarcretu 

Thanks for the suggestion but the device runs when not plugged in, so the battery's definitely connected and working.

  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Feb 02, 2023

    Hello McGowanM616,

     

    The device will receive power from the battery via the DC cable but the battery information is sent via the USB cable. Both are independent from each other.

    Please also check this new article that will give you a better insight on how the battery should be installed.

     

    Best regards,

    Cezar

    • McGowanM616's avatar
      McGowanM616
      Copper Contributor
      Feb 03, 2023
      Ah, that sounds very sensible and like a potentially correct solution (I didn't build these things, I just have to support them now they're built) so I'll check that out.

      Thanks very much,
      Cezar
      • McGowanM616's avatar
        McGowanM616
        Copper Contributor
        Feb 03, 2023
        Cezar, thanks very much - you were spot on, the lack of notification was purely due to the fact that the USB cable from the battery was not plugged into the Hub itself, As soon as we connected that and gave the battery some charge, we got the display battery health on-screen.

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