Forum Discussion

Copper Contributor

Jan 30, 2023

Solved

Displaying battery percentage on Surface Hub 2S

Hi all, hope this doesn't sound like too stupid a question but... We have several Surface Hub 2S devices at both 85" and 50". On one of the 50" devices, there is a percentage indication for the ba...

cezarcretu
Feb 02, 2023
Hello McGowanM616,

The device will receive power from the battery via the DC cable but the battery information is sent via the USB cable. Both are independent from each other.

Please also check this new article that will give you a better insight on how the battery should be installed.

Best regards,

Cezar

cezarcretu

Microsoft

Jan 30, 2023

Hello McGowanM616,

Assuming all your Surface Hubs are equipped with batteries, please make sure the USB cable is connected between your Surface Hub and the APC battery and your device is up to date.

For reference, please check this video.

Best regards,

Cezar

McGowanM616
Copper Contributor
Feb 02, 2023
cezarcretu

Thanks for the suggestion but the device runs when not plugged in, so the battery's definitely connected and working.
- cezarcretu
  Microsoft
  Feb 02, 2023
  Hello McGowanM616,
  
  The device will receive power from the battery via the DC cable but the battery information is sent via the USB cable. Both are independent from each other.
  
  Please also check this new article that will give you a better insight on how the battery should be installed.
  
  Best regards,
  
  Cezar
  - McGowanM616
    Copper Contributor
    Feb 03, 2023
    Ah, that sounds very sensible and like a potentially correct solution (I didn't build these things, I just have to support them now they're built) so I'll check that out.
    
    Thanks very much,
    Cezar