Forum Discussion
Can't load PDF via OneDrive - Hangs on 'Downloading...'
Hi All
Great news, it's (finally) been fixed! Make sure you're running OneDrive version 17.30.2.0 or above and you should once again be able to open PDF's and other file types in the file previewer.
Thanks
DanEdit: Just want to give a massive shout out to the OneDrive team and Steve Briley from the Premier Support team for sticking with me on this one for the last 10 months to finally get a fix in place. Took a while but we got there in the end!
Just experienced this issue on my Surface Hub. Any further updates from the Microsoft ticket? Appreciate you following up with it Daniel.
Hi Benjamin. Latest update I've had from Premier Support was on 28 February:
"Just wanted to touch base and let you know that we are still awaiting word from the Problem Group on this bug. I’ll let you know as soon as we have something."
Nydia Cavazos Is there any possibility of getting this escalated within the product group? My case was raised on 27 September 2017! Despite having raised this through PSS it doesn't appear that a fix is incoming. I can provide my case number privately if it's of use?
Thanks
D
- Hi Katie
Just tested this yesterday and found no issue myself. Is your Surface Hub up to date with all apps up to date from the Microsoft Store too? HI everyone,
I am unable to download photos and PDF files the last few days. Has anyone else had issues? Needing to be efficient for my business so need it fixed! Any simple solutions I should know about? Not a techy really! Kate
Hi All
Great news, it's (finally) been fixed! Make sure you're running OneDrive version 17.30.2.0 or above and you should once again be able to open PDF's and other file types in the file previewer.
Thanks
DanEdit: Just want to give a massive shout out to the OneDrive team and Steve Briley from the Premier Support team for sticking with me on this one for the last 10 months to finally get a fix in place. Took a while but we got there in the end!
Hi Dan,
I was just wondering if you ever heard anything back from your support case on this?
I've just come across the same issue myself and put in a ticket for it.
Cheers
Danny
Thank you, Dan, for your reply and clarification.
- Hi Victoria
I believe what you're describing is a separate issue, but one that was introduced at the same time as the issue we're seeing (where trying to open PDF's from the OneDrive app causes it to get stuck at the 'Downloading...' phase).
The latest update I've had states that there are multiple teams working together on this issue, which is making progress, and that this is a high-visibility and high-priority bug for the problem group. However, they're still trying to determine the actual cause of the issue.
Thanks
D We're having the same trouble with all our Surface Hubs. Here's some more info:
- When opening a program, using the File -> Open command of that app, and selecting OneDrive, navigating and opening a file, it says that it has downloaded the file, it doesn't open directly from OneDrive. The download is to the AppData folder, so when you try to simply save, it fails because it doesn't have permission to the AppData path and forces a Save As command. The Save As allows you to go to OneDrive and save, but only as a new file, no overriding works, and each consecutive save causes a " 1" to be appended to the file name, making lots of fun duplicates of that one file.
- If you open OneDrive, download to a local acceptable location (documents, downloads), and work on the file, it works perfectly fine, with no duplicates. But now you must remember to save as to OneDrive before your session is ended, or else you lose the work altogether.
Seems like the OS on the Surface Hub should have seamless file management between the apps and OneDrive as a file location, with the consideration of SSO being established with the device.
