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Gonçalo Oliveira's avatar
Gonçalo Oliveira
Copper Contributor
Sep 07, 2017
Solved

Cannot login to Surface Hub

We have on-prem a Surface Hub configured which was working perfeclty up to a few days ago. For some reason, it cannot login anymore to the calendar and mail account associated with it. When trying ...
  • Don Pickard's avatar
    Sep 10, 2017
    this sounds like the device has either rolled-back or system-restore/recovery has occurred, or, an AD admin has 'reset' the computer account password on the domain controller side.
    effectively, the device can no longer authenticate to the domain using the secure-channel-password previously negotiated. the device is presenting an invalid password (according to the domain). this can happen to any device attempting to bind (logon), just as it can happen for a user account/password.

    to recover, you will need a local admin identity. if you didn't set one of those up, when you unboxed the SHub (eg you only nominated a domain group for device admin), I think you will need to reset/recover/reimage the SHub and perform OOBE all over again, rejoin the domain etc. the trick, is that you will need to be authenticated as admin to initiate reset/recovery/reimage, AFAIK.

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