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MarcVDH's avatar
MarcVDH
Iron Contributor
Jan 22, 2021

All our Surface Hubs stopped communicating with Azure Log Analytics

Hello, All our Surface Hubs have stopped communicating with the Log Analytics workspace and we don't find why. We have Surface Hubs, Surface Hubs 2S, same problem. All are configured through Intun...
ToddMethven's avatar
ToddMethven
Brass Contributor
Feb 04, 2021

MarcVDH  open up a case with Surface Hub support.  We have one open already it appears to be the agent on the surface hub is not starting based on the logs, assuming you are experiencing the same issue but best to open a case, get your logs and submit them.

MarcVDH's avatar
MarcVDH
Iron Contributor
Feb 05, 2021

ToddMethven thanks for your answer.

I had opened a case on 25/01. The answer I got is 'it's a known issue, we are working on it. No ETA, sorry'

 

  • MichaelOliv's avatar
    MichaelOliv
    Iron Contributor
    Feb 05, 2021
    Funny.
    We had exactly the same problem. I passed 1h to try understand how works logs in analytics...

    And I have the same idea with firewall problems but not test.

    I thought I was going to look on the community to see if anyone had this kind of problem and this is the first post.

    I just see this because I didn't need to go on logs before this last days since we have some problems with Miracast.

    Monday I had install the new OS for surface hub on a surface hub 2 but I don't see it on logs so the new OS don't seems to resolve this problem.

    I open a case to surface hub.
    • MarcVDH's avatar
      MarcVDH
      Iron Contributor
      Mar 04, 2021

      MichaelOliv 

      Good luck because for us it is still the same. Support from MS is non-existent, the only communication we receive is 'nothing new'.

      And now you have the new Surface Hub Windows 10 Team 2020 Update, still nowhere to be found in WSUS (for both v1 or v2).
      The current OS is out of support in 12 days.
      We have enrolled a machine in WUfB to see if there we would be able to update the machine...nothing... more than one day later... the status of the machine is 'not scanned yet' and we have no possibility to force a scan for updates.
      So what is the solution ? send technicians all over the country with a USB key to do the install ?

      These devices are driving us nuts.


      • cezarcretu's avatar
        cezarcretu
        Icon for Microsoft rankMicrosoft
        Mar 04, 2021

        Hello MarcVDH ,

         

        Yes, this is a known issue with Log Analytics and unfortunately we can't share anything more with you other than we're looking into it. We also can't share an ETA for a fix as it would be a guess at this point, which others would interpret it as a promise. I can assure you that we are working with the Azure Log Analytics team to resolve this as fast as possible. We're on it, it just takes time so thank you for your patience!

         

        As to WSUS, yes, the 20H2 update is only available through Windows Update, Windows Update for Business and BMR. This was announced here: Surface Hub Windows 10 Team 2020 Update available October 27 - Microsoft Tech Community.  

         

        Best regards,

        Cezar

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