Forum Discussion
Accidentally booted ASUS laptop from Surface Hub 2S Recovery USB, now can't boot/reinstall Windows
MicrosoftHello,
Surface Hub's Windows 10 Team Edition is a heavily locked down version with several security features in place that will prevent unauthorized access, including installing other operating systems (https://learn.microsoft.com/en-us/surface-hub/surface-hub-security#secure-boot). However, you should be able to unlock your UEFI as per this article. It would be best to raise a support case for Surface Hub if anything is unclear with this process or you have any issues with it.
Best regards,
Cezar
Thank you, Cezar!
I had actually followed that article closely in the hopes I could get out of my situation that way. Unfortunately I could only make it about 90% through the process because the final step involves booting into the Surface UEFI and installing the management file on a special screen available there for that purpose. I had created a management file with my own self-signed certificate per the instructions, but since my UEFI is ASUS and not Surface, I have no screen/section available where I can put the new management file. If there's anything I'm missing with this, I would be happy to check anything else. I don't know if it is possible to install the new device management file some other way, perhaps through Linux or something, but I can't do it via the normal Microsoft directions, unfortunately, since my situation is so different.
I had considered opening a support case and would love to do so, but I'm not sure how to do it since this is a personal laptop and not for an actual Surface device. Do you think Microsoft will let me open a support case as just a normal consumer about this issue? If so, do you perhaps have a link to where the best place to enter that support ticket might be?
Thank you so much for reading my post and offering help and suggestions.