Forum Discussion
the keyboard does not appear
Hello, On my Surface GO 2 with Windows 11, the keyboard doesn't appear when I use my stylus, but it does when I use my finger. For example I open the notepad if I point in the text area with my sty...
I installed windows 11 21h1 from scratch, so no vpn or antivirus, no windows update problem and the pen works, I install the updates by windows update one by one and between each installation I restart and test the stylus, no worries it works.
As soon as I install KB5028185 or any later cumulative update, it doesn't work anymore....
Surface Laptop Go 2 supports pen input, but once KB5028185 no longer opens the keyboard, you must use your finger.
And it's not just the stylus, indeed if in Settings-->Time and language-->Input-->Touch keyboard: in display touch keyboard I put "When no keyboard is attached" there it does not show at all even with my finger, I have to put here "always"
As soon as I install KB5028185 or any later cumulative update, it doesn't work anymore....
Surface Laptop Go 2 supports pen input, but once KB5028185 no longer opens the keyboard, you must use your finger.
And it's not just the stylus, indeed if in Settings-->Time and language-->Input-->Touch keyboard: in display touch keyboard I put "When no keyboard is attached" there it does not show at all even with my finger, I have to put here "always"
The update -
[code]https://support.microsoft.com/en-au/topic/july-11-2023-kb5028185-os-build-22621-1992-605fa18f-bd49-41d8-80b1-245080e26c3d[/code]
i suggest one final option - contact customer care and try talking to them or find out their email address and email them.
If you have the chat option i suggest you chat with them.
[code]https://support.microsoft.com/en-au/topic/july-11-2023-kb5028185-os-build-22621-1992-605fa18f-bd49-41d8-80b1-245080e26c3d[/code]
i suggest one final option - contact customer care and try talking to them or find out their email address and email them.
If you have the chat option i suggest you chat with them.