Surface Duo - unable to apply recovery image

I received a Surface Duo from work but even though it's been factory reset I can't set it up as new for myself. Doing a reset and going back through set up always results in a prompt to enter the previous PIN that the last user must have had. 

I downloaded the recovery image from the Surface site but when I try that it gets to 94% when applied and fails with error 0. 

Is this device just a brick at this point and we can't use it, or does anyone know of how to get past these issues?

Thanks,

Jamie