Forum Discussion

EricS520's avatar
EricS520
Copper Contributor
Oct 05, 2024

Surface Dock 2 stopped recognizing external displays

Hey everyone,

 

I've had a Surface Pro 9 with a Surface Dock 2 for a couple of months now with 2 Dell U2723QE monitors connected via USB C. This setup was working great up until this morning where the 2 displays suddenly stopped working. After some messing around, I was able to narrow it down to an issue with the dock because if I connect the monitors to the surface directly they work fine again. I went through the suggestions on this https://support.microsoft.com/en-us/surface/troubleshoot-connecting-surface-to-an-external-display-bc8f5121-a4cb-cf0b-5770-2df7a66a3b28#articleFooterSupportBridge=contactUsBridge tried updating drivers on the graphics card and dock, doing all Windows updates and clearing the display cache, but haven't had any luck yet.

 

It could just be a bad dock I suppose and I need to get a warranty claim setup, but it just seems strange that it happened so suddenly.

 

If anyone has any ideas or suggestions, they'd be super appreciated. Thanks!

1 Reply

  • KenG's avatar
    KenG
    Copper Contributor

    I haven't solved it yet, but I am experiencing the same issue, in that my Surface Dock 2 is not recognizing external displays. I am currently using a Surface Pro 6 with the Dock 2, and the two external monitors are an Arzopa and Corprit, both vintage 2022 (that is, they are not 4K 60Hz).

Resources