Forum Discussion
Overheating problems with Surfaces
Since the temperatures have risen, we already have four devices(Surface Laptop & Pro) that are constantly throttling to the point of crashing due to overheating.
Surface Support only allows us to replace the entire device, so I'll try it here. Are you also experiencing these problems? Did Microsoft provide a bad firmware update in this case?
2 Replies
Lots of recommendations including Surface Recovery Images and Surface Toolkit for IT:
https://www.microsoft.com/en-us/download/details.aspx?id=46703
I haven’t experienced this, but have had plenty of Surface devices that resetting to a factory image has solved problems! Many models offer multiple recovery images and once you enter the serial number only supported recovery images are shown.
Just curious. Does Device Manager show all Surface Manage System drivers working?
