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Nick Hasselblad's avatar
Nick Hasselblad
Copper Contributor
Aug 23, 2017

Transcript Mode not available

Is there a defect/issue or has the functionality been de-activated within my company?

 

 

 

21 Replies

    • verason888's avatar
      verason888
      Copper Contributor

      verason888 here is the homepage of micorsoft https://www.office.com/?auth=2&home=1 and stream https://web.microsoftstream.com/?auth_upn=VERGASON-DONOVAN@gstboces.org 

      and email https://outlook.office.com/mail/inbox googlehttps://www.google.com/?safe=active&ssui=on why is that please answer me fast Nick Hasselblad. This is what it looks like https://accounts.google.com/signin/v2/identifier?hl=en&passive=true&continue=https%3A%2F%2Fwww.google.com%2F%3Fsafe%3Dactive%26ssui%3Don&ec=GAZAAQ&flowName=GlifWebSignIn&flowEntry=ServiceLogin

      Please answer me fast and tell me why it looks like that.

       

       

      Thanks!

       

  • Nadia Munro's avatar
    Nadia Munro
    Copper Contributor

    Yeah same issue... how do you generate the transcription file and/or enable captioning? None of the help files are accurate from what I can see. 

    • Scot Witt's avatar
      Scot Witt
      Brass Contributor

      This information is old. E3 licensees now can use Transcripts, facial recognition and Captions.

       

      I have two users who cannot see Transcripts, Captions and the People Tab under the Player w.

       

      I see those controls. Ia not an Admin but I see and use the provided controls. I can create Groups. The issue holders cannot.  Is this a group creation configuration issue? If so, is there a workaround? If not, is there a remedy?

       

      Thanks!

      • MWise's avatar
        MWise
        Brass Contributor

        I'm running into this issue on a video I just uploaded - there is no option to show Transcript. I can see it on older videos I've uploaded. Has something changed?

    • Scot Witt's avatar
      Scot Witt
      Brass Contributor

      M/S opened Stream transcripts, captions and people search within Stream (which really should be included in M/S Search) a couple of months ago.

       

      I have two users who cannot see Transcripts, Captions and the People Tab under the Player w.

       

      I see those controls. Ia not an Admin but I see and use the provided controls. I can create Groups. The issue holders cannot.  Is this a group creation configuration issue? If so, is there a workaround? If not, is there a remedy?

       

      Thanks!

  • This could be because you don't have right Stream license. Only E5 users or users with Stream P2 licenses can see transcript more. Everyone else gets closed captions.
    • Rob Bradley's avatar
      Rob Bradley
      Copper Contributor

      For  "Search automatically generated transcripts for Office 365, it says "Varies by https://go.microsoft.com/fwlink/?linkid=851406"  https://stream.microsoft.com/en-us/pricing/  What does that mean?  How do I know what options I have?

      • Cian Allner's avatar
        Cian Allner
        Silver Contributor

        This is a bit clearer -  https://docs.microsoft.com/en-us/stream/license-overview

         

    • David Shumate's avatar
      David Shumate
      Brass Contributor

      I can see the transcription of our videos and I have an E4 license... by your logic I should not.  We have users who do not see the option to turn on transcription or faces in the drop down settings for their use, and they have E4 licenses as well.  There must be some other configuration that is necessary in order for them to see the transcription.

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