I'm deploying a video to a dozen different countries, so I have a dozen different VTT files so viewers can select the language they want when they're watching the video. However, all letters with accents are currently being replaced with a '?' in a diamond instead of the actual letter. This means that countries like Spain, Portugal and Sweden are having a lot of trouble reading the captions. Is there a way to fix this myself? Or is it a bug that needs a central fix?

It is important after translating the transcript file to save the file as UTF-8 encoded. I can confirm that special characters DO INDEED WORK as long as the file is encoded UTF-8, which can be done from the top menu of Notepad++, by choosing Encoding > Convert to UTF-8!

Captions showing letters with accents as '?'

Deleted
Nov 21, 2017
It is important after translating the transcript file to save the file as UTF-8 encoded.

I can confirm that special characters DO INDEED WORK as long as the file is encoded UTF-8, which can be done from the top menu of Notepad++, by choosing Encoding > Convert to UTF-8!
- Mariel Vargas
  Iron Contributor
  Jan 24, 2019
  Hey! I don't have Notepad ++ and I am having the same problem. I am doing my VTT files with notepad windows. Is there another way to fix this?
  - Nicolai Dahl
    Copper Contributor
    Jul 09, 2019
    Mariel Vargas I don't know if you solved this already, but you can save them as UTF-8 encoded straight from normal Notepad. Just choose "Save as" and beneath the file type, you can choose which encoding you want to save it as.
    
    I did this for all my subtitles and it works well!
Saili Raje
Microsoft
Sep 20, 2017
Hi Deleted it looks like this may be a character encoding issue. How are you generating the VTT files? Do you know if they are utf-8 encoded? Can you uproved an example VTT file that displays the '?''s please?

Thanks!

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Captions showing letters with accents as '?'

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