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Scott Schreier's avatar
Scott Schreier
Copper Contributor
Dec 31, 2016

How does AA directory lookup work

When an AA performs directory lookup, what is it doing to transfer the call? My AA finds the user and then tries forwarding and can't connect to user. The documentation says that a user just has to be a SFB user, not Cloud PBX or PSTN licensure necessary, but what number is the AA trying to use to find the user upon sccessful lookup?

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2 Replies

  • Kyle Swanda's avatar
    Kyle Swanda
    Copper Contributor
    Jan 03, 2017

    My assumption is that it is using the SIP address, so whatever the username@upn is.  I havn't tested AA with a user without a CloudPBX License though, so don't know what the issue would be.

    • Scott Schreier's avatar
      Scott Schreier
      Copper Contributor
      Jan 04, 2017

      Thanks Kyle, I've continued to work on this and I was at my wit's end. I updated the user's phone in Azure AD and logged into SFB to configure a phone number. Now the AA will forward to the user's phone if, and only if they are logged into Skype and marked available. Obviously when talking about a phone system this is sub-optimal akin to a world where emails are undeliverable to anyone that doesn't have Outlook open. In summary, I now have a new problem :)