Forum Discussion

Jeffrey Apgar's avatar
Jeffrey Apgar
Copper Contributor
Mar 29, 2017

Call Queue phone call popup issue

Noticing an issue where a call goes into a call queue and when a windows 10 PC and a windows phone are both logged into SfB, the notification on the windows phone states the Name of the Call Queue in the popup, however on the Windows 10 computer, it just shows what appears to be a GUID with no usable information.  Is this a known issue/being worked on?  Thanks!  File attached with screenshots...

preview
Skype for Business

3 Replies

  • RobYoung's avatar
    RobYoung
    Iron Contributor
    Mar 29, 2017

    I am getting the same.  It is not until you answer the call, and expand the call window can you actually see who is calling you.

     

    Our call queue members are going to loose their marbles if they cant see who is calling.

    • Mohammed Anas Shaikh's avatar
      Mohammed Anas Shaikh
      Icon for Microsoft rankMicrosoft
      Mar 30, 2017
      I have learnt that this is currently a known issue and work is in progress to correct it. We unfortunately do not have an ETA.
      • cdp6 null's avatar
        cdp6 null
        Copper Contributor
        Aug 16, 2017
        It's been 5 months. Hasn't the issue been fixed yet?